Gail Doby Coaching & Consulting Presents...

Expert Advice for Creative Entrepreneurs

How to Create a Great Client Experience...
Even When You’re Not In Person

Your clients are getting cabin fever and their kids are getting stir crazy. There's never been a better time to expand on your client experience even though they're not ready to start or resume their projects. Find out what ideas you can use to spark their imagination and desire for change in their homes or business.

  1. How to communicate and bring a smile to your clients.
  2. What to send to clients to keep you front of mind.
  3. When to reach out to your clients so they're receptive and grateful to hear from you.

Operation Ignite: Session 7 Top Ten List

Download Top 10 List: GDCC Operation Ignite Session 7 Great Client Experience.pdf

Christi Barbour's End of Project Survey Questions

Download The Survey: Barbour End of Project Survey Questions.docx

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We want to help you improve your business by thinking about projects you can put in place while you work from home:

  • How to Plan for Cash Flow… What Expenses To Cut, What Expenses to Keep
  • How to Create Processes & Procedures For Your Business… So You Your Business Runs More Efficiently
  • Software Tools to Help Your Business Operate More Smoothly
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  • How to Keep Emotionally Strong… How to Create Your Own Sanctuary Space
  • How to Manage Your Team Remotely… Even If You Have To Lay Off 
  • How to Create a Vision for the Future… Even When You’re Unsure
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  • How to Market Ethically During Uncertain Times… And How To Spread The Love 
  • How to Create a Great Client Experience Even When You’re Not In Person
  • How to Add Marketing Automation to Your Business… So You Can Come Out Ahead When Work Resumes

About Your Presenter

Gail Doby, ASID

Gail Doby

Gail Doby is co-founder of Gail Doby Coaching & Consulting, a firm that has helped interior designers, architects, and other design-industry thought leaders increase their profitability by up to 512 percent. As the firm’s Chief Visionary Officer, Doby does more than help her clients wrangle decimals on a budget sheet. After nearly 20 years of experience running her own Denver-based design firm (plus a BSBA in Finance and Banking), she’s obsessed with sharing innovative ways to overcome the business roadblocks, challenges, and detours creative entrepreneurs face when trying to do it on their own. (She also works as a strategist, brand builder, interviewer, marketer, operations manager, human resource advisor, and sometimes therapist.) No matter which hat she is wearing, her goal is simple—to empower design-industry clients to differentiate themselves, drive measurable results, achieve business projections, and create personal satisfaction through game-changing strategies and business practices.

 

Her ultimate achievement? Helping hardworking designers work smart. “Running a business can feel lonely and full of challenges,” explains Doby. “Many designers are great at design, but have little business training, and working for others can, in some cases, be a lesson in what not to do.”

 

 “Some designers we know fell into running a business by default,” she continues. “They became unexpected entrepreneurs as they moved from working for others to working for themselves. Suddenly they were deep into the design work but completely unprepared to run a company. Really talented designers falter—not for lack of design talent or intelligence—but because they do not have the tools, guidance, or support to create a healthy business.”

 

With her unique background that combines design and business acumen, Doby is a frequent and in-demand speaker for design industry events. Known for her warm, inclusive, and conversational style, her presentations include keynotes and panels at (but not limited to) High Point Market, Chicago Merchandise Mart, Las Vegas Market, Dallas Market Center, Dwell on Design L.A., the Interior Design Society, and ASID events around the country.

 

Through the years, Gail Doby Coaching & Consulting has served thousands of designers across 76 countries with their intensive classes and programs. “What we’re most excited about is the sense of community,” says Doby. “But even more stunning than the warm, sharing friendships forged are the contributions members make, both in their own communities and globally. Our programs are designed to transform lives and businesses so you can be successful in the way you define it.”