Making Accountability Easier

How do you handle an employee or client who repeatedly fails to meet deadlines, appointments or project targets?  It seems that no matter how much you complain, threaten, scold, sympathize, or try to reason with them, their behavior doesn’t change.  Short of firing them (and, yes, you can fire a client), what can you do?…

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Hows It Working Out For You So Far This Year

We’re in a mastermind group that we joined in mid November, and the leader sent an email on Monday asking what our “wins” were since joining the group. I made a quick list of 12 items and most of them were big and impactful for our company. If he hadn’t asked, I might have discounted…

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Effectively Handling Clients That Say You’re Too Expensive

It can be awkward when a prospective client asks you “Why are designers so expensive?” If you make the mistake of turning down the project because of this question you just might be pushing a good client away. Try to not let this question irritate you as your answer may end up coming across as…

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How to get a flood of referrals with the “Unforgettable Postcard”

I’ll bet you like most other interior design business owners use networking to connect with potential clients. You start out by signing up for a local Chamber of Commerce, Rotary, BNI or maybe Ewomen Network.  You attend event monthly where you have lunch, shake hands, meet some great people, exchange business cards with little or…

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