Posts Tagged ‘Client Management’
Cutting Out Deadwood
By Gail Doby, ASID Co-Founder of Gail Doby Coaching & Consulting Small businesses tend to run on slim margins. That makes efficiency a high priority if you want to hit your profit targets. After the plans have been made and the budget set, you have one more important task to undertake to prepare yourself for…
Read MoreSetting Boundaries for Clients
You owe it to your clients to do your very best for them. You owe it to them to listen and be respectful of their needs and wishes. You don’t, however, owe them every minute of your day. For the sake of your productivity and sanity, it’s important to be clear with clients about how…
Read MoreLoving Your Clients
We all have our favorite clients. They are the ones who truly value our services, heap tons of praise on our designs, and freely refer their friends and associates to us. Others we just click with personally and enjoy being in their company. Some eventually may become good friends. It’s easy to love those clients.…
Read MoreThe Big Reveal – WOW Your Clients
When the Big Reveal “WOWs” your clients, they will not only remember it, but they will enthusiastically share the experience with others. Many business owners focus the majority of their efforts trying to get more new business but when they acquire those clients, they may spend little effort in giving those new clients an exceptional…
Read MoreBuilding Lasting Client Relationships
Developing a relationship with an ideal client takes time and effort so why wouldn’t you want to continue that relationship long after the project is completed. When you find those ideal clients, you not only want to keep them, but you want them to refer other ideal clients to you. Be organized. Have an agenda…
Read MoreFire Your Clients
No one likes to lose business. Sometimes, though, the cost of doing business is too high to justify keeping on a difficult client. That includes the cost to your sanity and your health as well as to your bottom line. Many an experienced designer has learned the value of firing a troublesome client. You are…
Read MoreAvoiding Client Nightmares, Part 3
This week we are finishing up our tips and ideas for avoiding client nightmare situations. We discussed some of the basic things to look for and ask about in the initial client interview. You can read more about that in Part 1. Last week, we talked about clues and specific questions you can ask to…
Read MoreAvoiding Client Nightmares, Part 2
We talked last week about things you can do and look for to prevent clients from turning into nightmares. You can reference the points we discussed HERE. Today, we’re going to touch on clues you can look for and the questions you can ask Clues Watch for one spouse to dominate the conversation, talking…
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