Take Your Client on a Design Journey

Take Your Client on a Design Journey

Experience is the new luxury.  Affluent consumers are spending more on travel, resorts and fine dining, less on luxury goods and home furnishings.  For interior designers, that means you need to rethink your marketing strategy.  Instead of promoting your access to custom and to-the-trade-only products, or showing them pictures of someone else’s project, offer them…

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Where Affluent Clients are Shopping

Where affluent clients are shopping

According to a  trend report from Unity Marketing published in 2015, Affluents Online:  A Generational Perspective of How Affluents Use the Internet in their Luxury Lifestyles,  shows that since 2015 retail sales have grown steadily at 17% while online shopping has doubled. “Online e-commerce is the growth darling at retail, continuing a steady upward trend…

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How To Nicely Say “No” To Non Ideal Clients

How To Nicely Say No To Non Ideal Clients

How do I politely tell a non-ideal client that we are not a good fit? I am asked so often how to answer this question that I thought it would be a good idea to address it in this article. What you ultimately want to accomplish in this scenario is to be authentic, handle the…

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Developing a “Golden Ticket” Referral Program

By Drue Lawlor, FASID Director of Coaching, Gail Doby Coaching & Consulting & Design Success University Do you, like so many business owners, spend a great deal of time and money on advertising, networking to meet prospective new clients, and searching for new ways to reach prospective clients? And yet, how many of you really…

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Tips for Working with Affluent Interior Design Clients

Tips for Working with Affluent Interior Design Clients

I want to chat with you about affluent client psychology. A while back we got to hear from Karen Fisher with Designer Previews at one of our design summits.  Her insights about how wealthy clients think about interior designers are timeless. Here are my biggest take-aways from Karen’s talk 1. They’re intimidated by both interior…

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How to Create the Illusion of A Bigger Business

Many designers work alone and feel that their clients don’t value them as much as if they were in a nice studio or office. Today’s clients are more pragmatic and understanding, but at the same time, they want great service and a great experience. One of my wonderful VIP clients told me about a telephone…

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